Claim Handling
Claim Handling
Claims handling needs to be efficient, compliant and commercially sensible.
At Fletcher Hixon, we support firms, insurers and regulated businesses with the practical day-to-day reality of claims and complaints handling.
Whether you need extra legal resource, temporary capacity, oversight of an in-house function or a fully outsourced solution, we provide flexible support that fits the way your business works.
We specialise in claim handling for captive insurance companies, providing a fully integrated service that results in Fletcher Hixon becoming an extension of your own firm.
Our aim is simple: to help you manage claims properly, minimise disruption, deliver fair customer outcomes and protect your commercial position.
How we support clients
Every business is different, so we do not believe in forcing everyone into the same model.
We can work alongside your existing team, step in during busy periods, help supervise complaint handling operations or provide a more complete outsourced solution where needed.
We can also support past business reviews, whether they are voluntary exercises or driven by regulatory requirements.
In other words, we can be as hands-on or as light-touch as you need us to be.
Our claim handling support includes:
Additional legal support for in-house claims or complaints teams
Temporary capacity during peak periods or project-based work
Supervision and oversight of claims handling operations
Fully outsourced claims handling where appropriate
Past business reviews, whether voluntary or regulator-led
Why clients work with us
Clients come to us because they want support that is:
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Flexible - built around the needs of the business
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Practical - focused on solving problems, not adding process for its own sake
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Commercially aware - with a clear understanding of operational pressure and risk
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Clear and responsive - because claims work rarely benefits from delay or waffle
We understand that claims handling is not just about technical correctness. It is also about efficiency, consistency, customer outcomes and keeping things moving.
Speak to us
If you need support with claims handling, complaints oversight, additional legal capacity or a past business review, get in touch.
We will take the time to understand what you need and help you find the right level of support.