Our Commitment

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At Fletcher Hixon Limited, we are committed to providing high-quality legal services and excellent client care. Fletcher Hixon Limited employs both solicitors regulated by the Solicitors Regulation Authority (SRA) and lawyers regulated by CILEX Regulation.

 

This policy explains how complaints may be raised with us and, where appropriate, with the relevant regulator.

 

If you are unhappy with any aspect of our service, advice, communication, or fees, we would like to know about it so that we can try to resolve your concerns promptly and fairly. Making a complaint will not affect how we handle your matter, and we will deal with all complaints free of charge.

 

How to Make a Complaint

 

Email: complaints@fletcherhixon.co.uk
Telephone: 0113 267 4490
Post: Complaints Manager, Fletcher Hixon Limited, International House, 14 King Street, Leeds, LS1 2HL

 

To help us investigate your concerns, please provide:

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• Your name and contact details

• Your matter reference number (if known)

• Details of your complaint

• Copies of any relevant documents

 

What Happens Next

 

We will acknowledge your complaint within five working days. We aim to provide a substantive written response within 20 working days. If you remain dissatisfied, you may request a review by a Director not previously involved.

 

Legal Ombudsman

 

If we are unable to resolve your complaint, or if more than eight weeks have passed since you first raised it with us, you may refer the matter to the Legal Ombudsman.

 

Legal Ombudsman.

PO Box 6167,

Slough,

SL1 0EH.

 

Telephone: 0300 555 0333.

Email: enquiries@legalombudsman.org.uk.

Website: www.legalombudsman.org.uk.

 

Regulatory Complaints

Concerns relating to professional conduct, ethical standards, regulatory compliance, dishonesty, or misconduct may be referred to the relevant regulator.

 

Solicitors Regulation Authority (SRA)

 

The Cube,

199 Wharfside Street,

Birmingham,

B1 1RN.

Tel: 0370 606 2555.

Website: www.sra.org.uk.

 

CILEX Regulation

 

Room 301, Endeavour House,

Wrest Park,

Silsoe,

Bedford,

MK45 4HS.

 

Telephone: 01234 845770.

Email: info@cilexregulation.org.uk.

Website: www.cilexregulation.org.uk.

 

CILEX Regulation does not generally deal with complaints about the quality of legal services, which are usually considered by the Legal Ombudsman.

 

Alternative Dispute Resolution

 

At the conclusion of our complaints process, we will confirm whether we agree to use any appropriate ADR provider.

 

Accessibility

 

If you need assistance in making a complaint, require information in a different format, or need reasonable adjustments, please contact us and we will do our best to help.

 

Last Updated: August 2026.